If you are an Amazon.com Seller (FBA or Retailer) with negative feedback from an Amazon buyer, you might have a couple choices: 1. Request Amazon to remove the negative feedback. Yet, Amazon can remove the responses IF and ONLY IF: > The buyer contains’profane or obscene’ language in his/her opinions and/or > The buyer contains private information of you or anyone else: an email, a name, telephone #, etc., and/or The WHOLE buyers comments is a product review. For FBA (Fulfillment by Amazon) orders ONLY: The WHOLE opinions is affecting fulfillment or customer service for an FBA Amazon order. Amazon states “Remarks reviewed and determined to be relating explicitly to fulfillment and customer service for an order fulfilled by Amazon will not be removed, but a line will appear through the rating and the statement, “This thing was fulfilled by Amazon, and we take responsibility for this fulfillment experience” will be added.” (For more on the qualifications of getting comments removed from an FBA item, see Amazon.com’s official FBA information pages.) When you log in to your own Amazon Seller account, contact Amazon Seller Support to request a feedback removal (remember to be REALLY polite in your message to Amazon!). OR, As An Alternative To Contacting Amazon, you can: 2. Request the Customer to remove the comments. Here’s how: a.) Go to: Your Seller Account > Click on “View your Evaluations and Feedback” > buycheap software Click on’View All Of Your Feedback’ b.) locate the negative feedback, and then click on the’Rater’s’ name connected with that feedback.
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When you select the name of the Rater, a web-based type will appear. c.) In the’Select an Area’ dropdown, select “Comments Request” and send the buyer a courteous request to remove the comments. SIGNIFICANT: Amazon policy PROHIBITS you (the seller) from including in your message to the customer/buyer: any site link, any logo, any promotional message. Amazon can cancel your account if they find you doing any of that! When you’re sending the e-mail to the customer this way, it goes through Amazon’s email servers and system BEFORE it gets to the customer, so that they have the right to intercept and read your e-mail if they wish.)